Privacy Policy
At Shore Excursion Scotland, we are committed to protecting your privacy and ensuring a safe online experience for all our customers. This Privacy Policy outlines how we collect, use, and protect your personal data when you book an excursion, visit our website, or interact with us in other ways. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect and process the following types of personal information:
Personal Identification Information: Name, email address, phone number, billing and shipping addresses, payment information.
Booking Information: Excursion preferences, booking details, and any other information relevant to the booking.
Technical Information: IP address, browser type, device information, and usage data from visits to our website.
Marketing Information: Preferences regarding receiving promotional materials or communications.
2. How We Use Your Information
We use your personal information for the following purposes:
To process and manage your bookings.
To communicate with you regarding your bookings, payment confirmations, and updates about excursions.
To provide customer support and respond to inquiries.
To send marketing materials and promotions (if you have consented to receive them).
To improve our website and services based on feedback and usage data.
3. How We Protect Your Information
We use a variety of security measures to protect your personal information, including encryption, secure servers, and firewalls. While we take all reasonable steps to protect your data, we cannot guarantee complete security of information transmitted over the internet.
4. Sharing Your Information
Shore Excursion Scotland will not share your personal data with third parties unless:
It is necessary to complete your booking or provide the services you have requested (e.g., sharing booking details with transport providers.)
We are required to do so by law or to protect our rights.
We work with trusted third parties who assist us in operating our website, conducting business, or providing services, provided that they agree to keep this information confidential.
5. GDPR Compliance
In accordance with the General Data Protection Regulation (GDPR), we ensure that your personal data is processed lawfully, transparently, and securely. You have the following rights under GDPR:
Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request corrections to any inaccurate or incomplete data we hold about you.
Right to Erasure: You may request that we delete your personal data, subject to certain legal exceptions.
Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances.
Right to Data Portability: You may request a transfer of your personal data to another service provider.
Right to Object: You may object to the processing of your personal data in certain situations, such as for marketing purposes.
To exercise any of these rights or to inquire about the processing of your personal data, please contact us at info@shoreexcursionscotland.com.
6. Retention of Data
We retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy, including legal and regulatory requirements, and to resolve disputes. After this period, we will securely delete or anonymise your data.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, analyse traffic, and personalise content. By using our website, you consent to the use of cookies. You can modify your browser settings to refuse cookies, though this may affect the functionality of the site.
8. Use of Images and Videos
By participating in an excursion with Shore Excursion Scotland, you grant us permission to capture images and videos of your experience. You authorise Shore Excursion Scotland to use these images and videos on our website, social media platforms, and in promotional materials.
Opt-Out: If you do not wish to have your image or video used for these purposes, please notify us at info@shoreexcursionscotland.com at the time of booking or at any point during the excursion.
9. Third-Party Links
Our website may contain links to third-party websites that are not operated or controlled by Shore Excursion Scotland. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to this Privacy Policy
Shore Excursion Scotland reserves the right to update or modify this Privacy Policy at any time. We will post any changes on this page and update the “Effective Date” below. By continuing to use our services after changes are made, you consent to the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your rights under GDPR, please contact us:
Shore Excursion Scotland
Email: info@shoreexcursionscotland.com
Last Updated - November 2024
